Ads Remove Sound Effects From Game

Hello

I have 4 apps already on the Apple Store made from Buildbox.

I have found a new issue with all 4 of them. When an ad pops up, after you are finished with it, all sound effects from the game are removed. Only the background music resumes. If you exit the app and restart it the sounds return. It's not a game breaking bug, but it is an inconvenience to the player.

I am running IronSource ads.

There was nothing wrong with these apps before, so I cannot work out the root cause of this. Is it an iOS issue? What is odd is this bug is only happening with the Buildbox made apps. Apps I have not made via Buildbox don't have this sound bug.

 

Bump

So I have found the source of the error. It's in XCode.

Looking at the debugger, after the ad finishes, I get this line.

E/AudioPlayer (217): bool cocos2d::experimental::AudioPlayer: Play2d():alSourcePlay error code:a003

What's interesting is that if the ad is a static ad, then there is no problem. It's the video and demo ads that cause this bug. I have updated to the latest cocos2d but the bug is still there.

 

I played the game and lost the sound when logging in.

 

Up
Having the exact same issue on some of the iPhone versions with Admob rewarded video ads.

 

Bump.

This is the error in XCode from the debugger that causes the sfx bug. It's still happening in version 3.3.11.

 

Hello. I found the same problem. Have you solved the problem? Buildbox thinks you need to solve this problem.

 

Still happening on latest 3.4.2 Buildbox release

 

I have the same problem. I tested with Custom ADS and also with ADBOX, After ads show up, no sound, just the music

 

Anyone have a fix for this? @Sean Buildbox

 

We're aware of this issue, unfortunately the fix is fairly involved. It is still in progress and a priority for us however. We appreciate your patience

 

Thanks for the update

 

Still not solved @Sean Buildbox ??

 

Not yet but planned for this quarter with a large engine update

 

@Sean Buildbox The issue is sill here, and we are past 2 quarter, are this planned for 3 or 4 quarter?