Verification Issue

Discussion in 'Buildbox General Discussion' started by MickMick93, Oct 31, 2020.

  1. MickMick93

    MickMick93 Boxer

    Joined:
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    I made an account to get buildbox free, but I never got a verification email so I can't login on the software.
     
  2. Vlad-NY

    Vlad-NY Serious Boxer

    Joined:
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    Hey there,

    There's a delay time between when you create the account and when you receive the email confirmation account. If you did not wait enough than please be patient otherwise you can do one of the following steps:

    - check your spam folder, sometimes the email is directed to spam or trash folders for some reason
    - send out a email to support@buildbox.com and those guys will help you with your issue. Be aware that it's week-end and past Halloween so grab yourself a coffee and just wait for them to respond
    - create another account on another email to test if the same issue occurs again
     

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