Invalid License File

Discussion in 'Buildbox General Discussion' started by x0t0, Sep 24, 2018.

  1. x0t0

    x0t0 Boxer

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    Hello guys
    I bought buildbox 3D 4 days ago but I still can't use because every time the buildbox software give me alert of " Buildbox Has been successfully activated " when I click Ok another alert show's up With " Invalid license file "Message, please help to fix this problem i uninstalled the program and delete all his data from my computer and I tried to install it again but the same problem
     
  2. jcalle

    jcalle Miniboss Boxer

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    You have to delete the license file located in the following folder:
    C:\Users\XXXX\AppData\Local\eightcell\Buildbox\com.eightcell.buildbox

    You also have to verify that you do not have anything concerning Buildbox in the HOST file of the system.
    C:\Windows\System32\drivers\etc hosts
    You have to open the file with the Notepad for example.

    Disable any VPN Software.

    If you continue to have problems, contact technical support
    support@buildbox.com
     
  3. HueTheDev

    HueTheDev Moderator Staff Member

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    That should work. If it doesn't, Try this:
    MAC:
    ~/Library/Preferences/com.eightcell.buildbox/

    WINDOWS:
    C:\Users\AppData\Local\eightcell\Buildbox\com.eightcell.buildbox

    Once there, delete the com.eightcell.buildbox folder.

    Now reopen Buildbox.

    This should allow you to select "Already have activation key?" and enter your activation key. Be sure to enter it without any extra characters or spaces at the beginning or end.
     
  4. x0t0

    x0t0 Boxer

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    i already did this but i still have the same problem
     
  5. x0t0

    x0t0 Boxer

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    i did all of that and i cantact the support but still nothing the give me same as your answer
     
  6. Sean Buildbox

    Sean Buildbox Administrator Staff Member

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    @x0t0 is there is non-english character in your name on a Windows machine by chance? If so this could be the issue. DM me if not already resolved or responded to in Support and we will take care of you ;)
     
  7. x0t0

    x0t0 Boxer

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    no it's it's Just Admin
    C:\Users\Admin
     
  8. Vlad Kulikov

    Vlad Kulikov Boxer

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    Thanks you! This helped to me.
     

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