How Can I Change How My Ads Appear On My Game Through Heyzap Mediation?

Discussion in 'How Can I...?' started by Nicko1246, May 14, 2017.

  1. Nicko1246

    Nicko1246 Boxer

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    When I open my game on IOS and press the play button a video ad starts playing and then when it's over it's on the game over screen, not allowing me to ever actually play the game. When I press the home button it puts a video ad up before going to that screen, and no banner ads are showing up anywhere.

    Also on IOS the rewarded video button is working but doesn't seem to be rewarding coins (refer to NOTE)

    On android I'm only getting one video ad and it will just randomly start while gameplay is in progress. No banner ads or anything. The rewarded video button just crashes the app on my android.

    As far as I can tell the ad networks "work" but they're just not set up right so I'm seeking some guidance on how to fix their timing and placements.

    Note: I just got my Fyber account integrated so I'm pretty sure that's why the rewarded video isn't working since on my android it's still saying all ad networks SDKs aren't working. Any help is much appreciated, thank you. My ad companies are Admob, Vungle, Chartboost, and Facebook Audience Network all through Heyzap Mediation.
     
  2. Nicko1246

    Nicko1246 Boxer

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  3. Nicko1246

    Nicko1246 Boxer

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    Still need help with this. This is the only thing holding me back from submitting my game, any help is appreciated please.
     
  4. colette_levesque

    colette_levesque Boxer

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    I wish i had an answer for you. Sorry! I hope you get some assistance soon. Good luck with your game.
     
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  5. andre_sprs

    andre_sprs Serious Boxer

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  6. Nicko1246

    Nicko1246 Boxer

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    They aren't able to help me with this issue in any capacity. I truly think that this is a simple fix but I have NO idea how to go about it. I've contacted Heyzap support with no response so far. I'm attempting to reach Fyber to see if they have any answers.
     
  7. andre_sprs

    andre_sprs Serious Boxer

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    Oh, so you integrated Fyber? Maybe that's the issue. How about just testing with Heyzap?
     
  8. Nicko1246

    Nicko1246 Boxer

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    I had to integrate Fyber before the ads would start displaying. The weird part is, is on my Android it's still showing this (images attached) yet there are ads playing, just not at the right times or places.
     

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  9. andre_sprs

    andre_sprs Serious Boxer

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    @Andy Does BB support Fyber?
     
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  10. Nicko1246

    Nicko1246 Boxer

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    Just to be clear, I didn't integrate anything from Fyber into my build, I only put in my payment info through Fyber because I was required to in order for them to process my information.
     
  11. Andy

    Andy Miniboss Boxer

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    Is your bundle ID approved with HeyZap/Fyber?
     
  12. Andy

    Andy Miniboss Boxer

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    Fyber absorbed HeyZap a while ago. Although the delineation is not so clear. HeyZap SDK 10 includes integration with Fyber.
     
  13. Nicko1246

    Nicko1246 Boxer

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    As far as I know yes. They're able to pull up all my information. I actually just got an email back from Heyzap Support and this is what they said.
    "Everything is working serverside so I'm not sure what would be the issue; we don't have a lot of insight into Buildbox's Heyzap implementation so I'm limited in how I can help. But to me it sounds like something is definitely wrong clientside/with the integration. Can you share a screenshot of the Test Suite and any errors you're getting? Might also be worth reaching out to Buildbox at this point.

    Also if you're interested, Buildbox I believe recently released a new version that implements Heyzap SDK 9; this version should not cause the same issues you were seeing earlier because it does not incorporate Fyber at all. Might be worth looking into that if you can't get the current one to work."
     
  14. andre_sprs

    andre_sprs Serious Boxer

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    Okay lets start with your main menu. What did you put here:
    Screen Shot 2017-05-16 at 4.55.22 PM.png

    And what did you put here (Don't show us your actual info) :
    Screen Shot 2017-05-16 at 4.55.41 PM.png
     
  15. Nicko1246

    Nicko1246 Boxer

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    On the advertisement menu I have only my heyzap ID for Google Play
     

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  16. Nicko1246

    Nicko1246 Boxer

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    Still needing assistance with this please. Thanks guys.
     
  17. Nicko1246

    Nicko1246 Boxer

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    Bump.
    Day 4 of no progress and I'm losing hope lmao
     
  18. blad300

    blad300 Serious Boxer

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    You dont have Admob in that menu ?
     
  19. Nicko1246

    Nicko1246 Boxer

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    As per the Heyzap Mediation tutorial, the only ID I need is Heyzap
     

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