Failed Authentication To Download Buildbox 2.3.9 Or 2.3.10

Discussion in 'Buildbox General Discussion' started by Sami Naal, Jun 30, 2020.

  1. Sami Naal

    Sami Naal Boxer

    Joined:
    Jun 22, 2020
    Messages:
    5
    Likes Received:
    1
    Hello,
    I would like to switch to version 2.3.9 or 2.3.10 of buildbox, for that I download these versions on the official buildbox site. The download is going well, but when I open buildbox, it says: 'activation fail, contact the support'. So I contacted support and I am also sending you this message to make things easier. Thank you
     
  2. Sean Buildbox

    Sean Buildbox Administrator Staff Member

    Joined:
    Sep 24, 2015
    Messages:
    643
    Likes Received:
    737
    Do you have a paid account? Are you using a Buildbox 2 specific key or your Buildbox 3 key. That will not work at this time unfortunately
     
  3. Sami Naal

    Sami Naal Boxer

    Joined:
    Jun 22, 2020
    Messages:
    5
    Likes Received:
    1
    Yes I bought a license today, I think I have a Buildbox 3 key, it is not possible to switch to buildbox 2?
     
  4. Sean Buildbox

    Sean Buildbox Administrator Staff Member

    Joined:
    Sep 24, 2015
    Messages:
    643
    Likes Received:
    737
    It is possible, will DM you :)
     
  5. Sami Naal

    Sami Naal Boxer

    Joined:
    Jun 22, 2020
    Messages:
    5
    Likes Received:
    1
    Thx a lot :)
     
    Sean Buildbox likes this.
  6. rcantone

    rcantone Boxer

    Joined:
    Aug 3, 2016
    Messages:
    57
    Likes Received:
    11
    What was the resolution on this? I am trying to use my BB2 instead of my 3. I can't seem to figure out how to switch it however.
     
  7. Sami Naal

    Sami Naal Boxer

    Joined:
    Jun 22, 2020
    Messages:
    5
    Likes Received:
    1
    the key bb3 is not the same as bb2. Request a bb2 key
     

Share This Page