Buildbox Support - Covid 19

Discussion in 'Buildbox General Discussion' started by Steddyman, Apr 1, 2020.

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  1. Steddyman

    Steddyman Boxer

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    Does anyone know if Buildbox support is still operating?

    I bought Buildbox Plus on Sunday but got an error after the purchase meaning I don't have my product key and can't activate it. I emailed then on Sunday and again yesterday but so far no response at all.

    I'm a lapsed Pro user and I don't think the eCommerce site could deal with my email already being registered before.
     
  2. Steddyman

    Steddyman Boxer

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    Scratch that. I just got a reply within 2 minutes of posting. Talk about spooky.
     
  3. Sean Buildbox

    Sean Buildbox Administrator Staff Member

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    Can confirm we're definitely still operating in Support. We are sorry to anyone receiving support delays. Due to COVID-19, the Spring Sale, and various other factors we've seen a huge surge in Support requests/volume the past few weeks. We're moving rapidly to address that and in the meantime working around the clock to ensure users are seeing timely responses. We apologize for the inconvenience and appreciate your patience.
     
    dmc likes this.

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