Buildbox 3 Indie License Purchased But Old Buildbox 2 Restrictions Apply

Discussion in 'Buildbox General Discussion' started by Don, May 24, 2019.

  1. Don

    Don Boxer

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    Hi all

    Your help with this issue would be greatly appreciated.

    I used to be a BB 2.0 subscriber to entry level plan (1 x World with 15 Levels) and it was installed on my Windows 10 laptop.

    I have not used BB 2.0 for a while since my subscription ended.

    I have un-installed BB 2.0 and installed BB 3.0, but the old BB 2.0 world and export restrictions are still being applied!

    I have tried running BB 3.0 as Administrator and clicking on Activate License, but to no avail.

    Help appreciated. (I have logged a support query, but still no reply)
     
  2. spicedbeangames

    spicedbeangames Miniboss Boxer

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    Unfortunately, this change will need to be made server side. So you will have to wait for a member of the BB team to activate. It's the weekend but you can try emailing support immediately support@buildbox.com and make sure the headline mentions problems activating, so they can deal with it straight away.

    Remember they work to US time, so will be sleeping now.
     
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