Buildbox 2d - Unable To Use

Discussion in 'Buildbox General Discussion' started by bmsingha, Dec 31, 2019.

  1. bmsingha

    bmsingha Serious Boxer

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    Hello @Sean Buildbox and team. We are badly stucked with a weird issue.
    @Josh (Nology Games) @ZackGriset

    We purchased a new license for buildbox and it seems we can only use buildbox 3D. What if we want to use the existing buildbox 2D games? And as mentioned on site, on purchasing subscription, we will get access to other networks as well but we can only see, admob and iron source, so what should be done now? We are badly stuck with it. Can you let us know on this?

    A foremost priority we want to use the exisiting bb games that we created using buildbox 2.3.8, but it seems when we open Buildbox 2.3.8, it throws error, activation failed, so it doesn't allows to use that. How can we use BB 2.3.8 now? Any idea. Can you please let us know as we have already mailed support team

    Thanks
     
    Last edited: Dec 31, 2019
  2. Rusted

    Rusted Avid Boxer

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    My BB2 for Mac has completely disappeared...but if you go to your doc and double click it...it may by the grace of god actually open your BB2 that’s missing.
     
  3. harbime

    harbime Boxer

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    Yes, we need answer from BB team, where are all the 2D templates and features in BB3?
     
  4. bmsingha

    bmsingha Serious Boxer

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    Can you see a link to Buildbox 2 in your account pannel? If yes, you are lucky because to us we can't see that
     
  5. bmsingha

    bmsingha Serious Boxer

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    You can check your account panel, you may find link to Buildbox 2D if you are an old user
     
  6. harbime

    harbime Boxer

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    Thank you. In my account I have only BB1 and 3, no 2 !!
     
  7. redhouanee

    redhouanee Boxer

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    Yes we need version 2.3.8 :oops::oops::oops::oops:
     
  8. Sean Buildbox

    Sean Buildbox Administrator Staff Member

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    @bmsingha Sent you an email earlier today

    If you had Buildbox 2 in the past and still have a paid account you will still have access to the license. To be clear there is not free version of Buildbox 2, only Buildbox 3. If you have the Free version Buildbox 2 access will not be given unfortunately.

    If you have any questions about your specific situation pertaining to this please email support@buildbox.com. We are experiencing high volume lately with the free launch and holidays but will do our best to get you a response ASAP ;)
     
  9. bmsingha

    bmsingha Serious Boxer

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    @Sean Buildbox Hello Sean,,,,,,A very happy new year to you and team. The key worked and thanks much for your amazing support and you guys came to rescue at the moment. Much helpful and highly appreciated :). Only one issue is that we can't see buildbox 2 access in account panel only buildbox 3, but I assume as the key is there, it will work every year we need to renew

    Thanks to you as well @Josh (Nology Games) for immediate responses
     
  10. Josh (Nology Games)

    Josh (Nology Games) Community Manager Staff Member

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    the goal is for you to be able to open your BB2 files in BB3 and not run into any issues. a fast way for us to do this is to see the issues that come into play. so if you do get a chance, please send your games in both a BB2 file and BB3 file to support@buildbox.com
     
  11. bmsingha

    bmsingha Serious Boxer

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    @Josh (Nology Games) Okay sure thing, will certainly share the bbdoc. TBH, find minor issues in almost all files that we open
     
  12. Josh (Nology Games)

    Josh (Nology Games) Community Manager Staff Member

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    Major, and minor, its all about having no issues during the update process
     
  13. bmsingha

    bmsingha Serious Boxer

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    Okay will send through the bbdoc file
     
  14. redhouanee

    redhouanee Boxer

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    Yes I'have the license key in my account and buildbox 2.3.8 work but i can't download the modules from the server :/
    ==> https://i.imgsafe.org/f0/f0b48dc7b0.jpeg
    the error window :(
    ==> https://i.imgsafe.org/88/889b1d7586.jpeg
     
  15. Sean Buildbox

    Sean Buildbox Administrator Staff Member

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  16. Sean Buildbox

    Sean Buildbox Administrator Staff Member

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    Usually just need to log out and back into the portal ;)
     

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