Error In Module Download & Can't Export My Game?

Discussion in 'Technical Discussion' started by vikash, Nov 28, 2018.

  1. vikash

    vikash Boxer

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    Problem is:
    1) Getting error when opening any templates from buildbox-2 software.
    Error showing: "Module downloading error" & when going to export a game than cant export because message is showing: Cant export because module is being downloaded.

    2) I have asked to support and got many time this message--> like this:

    "Please try navigating to these folders and deleting all modules and then restarting Buildbox should fix this:

    On Mac:

    /Users/USERNAME/Library/Application Support/eightcell/Buildbox/com.eightcell.buildbox/modules

    On Win:

    C:\Users\USERNAME\AppData\Local\eightcell\BuildBox\com.eightcell.buildbox\modules"

    I have done all the process above but still not working.

    3) I am on Mac book pro. I am working over OSX MOJAVE. Is this the problem for Error module download?
    4) Should I downgrade my OSX to mac previous version?
    5) I have restored, reinstall many times but getting this frustrating error.

    Please help me with the correct solutions.
     
  2. grumpaphone

    grumpaphone Boxer

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    I'm having the exact same issue with not solution. Its driving me crazy!
     
  3. volcank

    volcank Serious Boxer

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    Yes I have the same exact problem and same exact email for solution which didn't work. Only mine can export for IOS and Android and all other modules can not. @Sean Buildbox I would appreciate if you could have a look at this. Thank you.
     
  4. AlexBB

    AlexBB Boxer

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    Hey guys, it shouldn't be doing this. Did you give it enough time to download the export modules? Can you please give the build number from Buildbox -> About menu so that we can check it?
     
  5. grumpaphone

    grumpaphone Boxer

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    It occurs for me in 2.3.6, 2.3.7 and 2.3.8
     
  6. Sangita

    Sangita Boxer

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    I have same problem with build box 3.2.1?
     
    RAGE Sonix likes this.

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