Urgent - App Crashing And About To Be Featured

Discussion in 'Technical Discussion' started by eyal, Apr 5, 2017.

  1. eyal

    eyal Serious Boxer

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    Hi,

    What is this error -

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo} span.s1 {font-variant-ligatures: no-common-ligatures}

    PTPlayer] - add level section: 290277

    [PTPlayer] - [PTPScreenScene 2] hide ads

    [PTPlayer] - [PTAdController] hide banner

    [PTPlayer] - [PTPScreenScene 2] hide ads

    [PTPlayer] - [PTAdController] hide banner

    [PTPlayer] - [PTPScreenScene 2] hide ads

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo} span.s1 {font-variant-ligatures: no-common-ligatures; color: #bb2ca2} span.s2 {font-variant-ligatures: no-common-ligatures} span.s3 {font-variant-ligatures: no-common-ligatures; color: #3d1d81} span.s4 {font-variant-ligatures: no-common-ligatures; color: #d12f1b}

    int retVal = UIApplicationMain(argc, argv, nil, @"AppController");

    [pool release];

    return retVal;


    I have no ads.
    It's a paid app.

    WHAT IS GOING ON ????
     
  2. andre_sprs

    andre_sprs Serious Boxer

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    Did you implement anything after exporting? (flurry etc..)
     
  3. eyal

    eyal Serious Boxer

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    No - no ads no no nothing. and it works great on iPad
     
  4. andre_sprs

    andre_sprs Serious Boxer

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    Ah! okay. So it's just crashing on iPhone?
     
  5. Andy

    Andy Miniboss Boxer

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    You are going to have to be more descriptive. Nothing in those messages really indicates any issues to me. Can you describe the problem in detail, with screenshots, if needed? Are you running from Xcode simulator? What devices/models work and don't work?
     
  6. eyal

    eyal Serious Boxer

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    thank you for that - I have been in talks with Sean from support.
    Not being able to delete assets from the Atlases that are no longer in the game.
    Not understanding why with only 8 Atlases the game collapses over and over in ipad 3 and iphone 5 where I have other games with 20 atlases and the games run smoothly.
     
  7. Andy

    Andy Miniboss Boxer

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    @eyal
    Reducing atlases as a first step makes sense because in most cases it does not take a ton of work and it will only help in the long run. If that does not help, then it's time to start looking at other issues. But as I think Sean relayed to you if it only does not work on iPhone 5 and iPad 3 then running out of memory is a good hint because those devices are fairly old (like 5 years) tech. Not to mention the error message you sent to support indicates the issue is memory related.

    BTW, I have your bbdoc and will send the update along this morning.
     
    eyal likes this.
  8. eyal

    eyal Serious Boxer

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    thank you and I have answered you.
    about atlases - I have games that on the same device work flawlessly and have 10 atlases.
    also I don't get it - you made this amazing software that can only work with 2-5 atlases ? how can I make games that are not color switch ?
     
  9. blad300

    blad300 Serious Boxer

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    I also happen with, 6 atlasses, crashing sometimes,.
    What i notice in another game with 3 atlasses, but 178 images , it's run smothly , i think is better less atlasses but full with images low rezolution, (not scaled )
     
  10. parsakh13

    parsakh13 Boxer

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    i have a same problem, did you found a solution? my game have flurry and heyzap mediation
     
  11. saritha

    saritha Boxer

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    How to solve this problem??? - add level section: 9181 - Getting Crash on some devices in android
     
  12. spicedbeangames

    spicedbeangames Miniboss Boxer

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    Have you checked that you have included that Android version SDK support in your final export? Each SDK needs to be installed for 4.1 and above - otherwise the game will crash
     
  13. saritha

    saritha Boxer

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    Thanks for your reply.
    Everything has been updated, but still, I m facing the same issue.
     
  14. spicedbeangames

    spicedbeangames Miniboss Boxer

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    Not updated SDKs but you need to include all the APIs in your build. If you have just added the latest API 27 and testing on an Android device supporting only API 20, it will crash. So you need to add API 20 and upward.

    I would also clean up your atlases. Failing that contact support and end them your BBdoc.
     
  15. saritha

    saritha Boxer

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    How to include all the APIs in my build? Please explain it.
     
  16. spicedbeangames

    spicedbeangames Miniboss Boxer

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    Watch this video. Around 3.45mins in, you will see the SDK Manager and Zack import the API 26. You will need to include all the APIs down to 4.1 Jellybean to cover most Android devices without a problem.

     
  17. saritha

    saritha Boxer

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    Yes... I have done everything. But still having the same problem.
     
  18. saritha

    saritha Boxer

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    Hi Guys,

    I tested my game on the bellow device which I mentioned.

    Crash on:

    Nokia 6: TA-1021, Version 8.1.0
    Samsung Galaxy On5Pro: SM-G550FY, Version 7.1.1
    Samsung Galaxy On5: SM-G550FY, Version 6.0.1
    Gionee: Gionee P5L, Version 5.1

    Not Crash on:

    Redmi: Redmi 4, version 7.1.2 N2G47H
    Redmi: Redmi Note 3, version 6.0.1 MMB29M
    Asus: Asus_X014D, Version 5.1.1

    Please help me with this crash issue. How to resolve this.
     

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