Apple Rejection

Discussion in 'Technical Discussion' started by brutal, Feb 20, 2018.

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  1. brutal

    brutal Boxer

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    I submitted my game for review and i got a response that it was rejected.
    i got : We were unable to review your app as it crashed on launch.
    It also says:To resolve this issue, please revise your app and test it on a device to ensure it will launch without crashing.
    I don't know what to do because i tested the game on multiple devices and it works smoothly
    I'm using 2.2.9.
    Any advice is appreciated.
    Thank you and sorry for my english
     
  2. DariusGuerrero

    DariusGuerrero Avid Boxer

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    Reduce worlds, reduce atlasses, make sure it is optimized enough. Use 2.3.3 to ensure the memory is better managed and the app is faster loadin and wont crash as much
     
  3. brutal

    brutal Boxer

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    my game has only 2 worlds and 2 atlases. i'm using 2.2.9 because i have portals and paths and the newer versions have issues with those
     
  4. DariusGuerrero

    DariusGuerrero Avid Boxer

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    have you tried it tho because i use portals in Dere Exe for BB 2.3.3 and it's alright. Perhaps its music related? How big is your file?
     
  5. brutal

    brutal Boxer

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    i only have a few sounds, no soundtrack. I will try to send another build maybe it will work. Could it be heyzap mediation related? Thanks a lot.
     
  6. AaroArts

    AaroArts Miniboss Boxer

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    Portals don't work for me in 2.3.3 either
    When does your game display the first Interstitial?
    If you display one on the Main Menu (first UI), I've seen games crash a few times when the Ad isn't ready to display.
    Did Apple say which Device it crashes on? Be sure to test on an iPad Simulator in Xcode too.
     
  7. brutal

    brutal Boxer

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    Thank you for your reply.
    I don't have Interstitial on the main menu.
    Apple says it crashes on launch.
    The crashlog they provided (Chinese language for me) says: OS Version: iPhone OS 11.2.5 (15D60).
     
  8. AppNasty

    AppNasty Miniboss Boxer

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    Update to BB 2.3.3 and re optimize atlases and remove unused sounds. THEN export game for ios. Should work a charm then. A ton of export errors have been fixed in BB 2.3x. Do that, then if it crashes or gets rejected, come back here and we can figure it out.
     
  9. brutal

    brutal Boxer

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    Thank you for your reply. But I mentioned before I have quite a few portals in the game and the new versions of buildbox don't handle them well.
    II only have 3 sounds in the game.
    Thanks anyway
     
  10. DariusGuerrero

    DariusGuerrero Avid Boxer

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    What's the problem with the portals in the new versions?
     
  11. AppNasty

    AppNasty Miniboss Boxer

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    Nope, you wont have any issues in 2.3.3. 2.3.2 maybe, but latest update, you wont have any issues. Just make a backup of your bbdoc, update, you will be good to go.
     

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